With so much instability in the workplace these days, you may feel untethered in your daily job responsibilities as well as your long-term career. And when insecurity leads to frustration, it can be hard to keep your temper. But when you are in a leadership role, you face an even more formidable challenge: managing your team’s moods without letting their episodes of anger impair your effectiveness.
Managing Anger, Frustration, and Resentment on Your Team
Four strategies to help managers respond with compassion.
February 14, 2022
Summary.
Anger and resentment across your team can make an already stressful leadership job feel worse. But how you respond to your employees’ frustrations is critical to ensuring negative emotions don’t limit your effectiveness. The author offers four recommendations to try: 1) Balance your emotions first before reacting to your team’s frustration. 2) Lean into their anger with an intent to learn. 3) Redesign team goals together. 4) Build deeper trust by owning your part.
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New!
HBR Learning
Leading People Course
Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.
What you need to know about being in charge.